Frequently Asked Questions

Orders & Shipping
Q: How long does processing take?
A: Orders typically ship within 1-2 business days. You’ll receive tracking information via email once your order ships.

Q: What shipping options are available?
A: We offer standard (3-5 business days) and express (2-3 business days) shipping within the U.S. International shipping times vary by destination.

Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days for unworn items with tags attached. Start your return at roughcharm.com/returns.

Q: How long do refunds take?
A: Refunds process within 5-7 business days after we receive your return.

Product Information
Q: How do I choose the right size?
A: Detailed size charts are available on each product page. For personalized fit advice, visit our sizing guide at roughcharm.com/sizing.

Q: Are your products ethically made?
A: Yes, we’re committed to responsible manufacturing practices and quality craftsmanship.

Account & Payments
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your email.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.

Care & Maintenance
Q: How should I care for my purchase?
A: Each item includes specific care instructions. Generally, we recommend gentle washing and air drying.

International Orders
Q: Do you ship internationally?
A: Yes! International customers are responsible for any customs fees or import taxes.

Special Requests
Q: Do you offer gift wrapping?
A: Yes! Select the gift wrap option at checkout and include a personalized message.

For additional questions, please visit roughcharm.com/help-center where we maintain comprehensive guides and tutorials about our products and services.