Returns & Exchanges
At roughcharm.com, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Return Policy
- Timeframe: 30 days from the delivery date
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- Proof of Purchase: Order confirmation or receipt required
How to Initiate a Return
- Log in to your account at roughcharm.com/returns
- Select the items you wish to return
- Choose between a refund or exchange (if available)
- Print your prepaid return label (U.S. orders only)
- Package your items securely and ship them back
Refunds
- Processing Time: 5–10 business days after we receive your return
- Method: Refunds are issued to the original payment method
- Shipping Costs: Non-refundable, unless the return is due to our error
Exchanges
- Available for size or color changes (subject to stock availability)
- No additional shipping fees for U.S. exchanges
- Must follow the same condition requirements as returns
Non-Returnable Items
- Final sale items (marked at purchase)
- Gift cards
- Personalized or customized products
International Returns
- Customer is responsible for return shipping costs
- Refunds may be subject to currency conversion fees
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately through roughcharm.com/contact for assistance.
For more details, visit roughcharm.com/returns